Capobook
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Refund and cancellation policy

Last updated

The short version.

  • Cancel a Band plan at any time, wherever you bought it. It stays active until the end of the period you paid for, and you're never charged a cancellation fee.
  • Refunds: for purchases on our website, you can get a full refund within 14 days, no reason needed. For purchases in the App Store or Google Play, the store decides, and we'll help you ask.

Who handles your purchase

Who refunds a purchase depends on where you made it:

Where you bought Who sells and refunds How to ask
iPhone or iPad app Apple (App Store) reportaproblem.apple.com
Android app Google (Google Play) Google Play, or write to us
Our website Paddle, our reseller and merchant of record Write to us, or reply to Paddle's receipt email

We can't see or refund card payments directly. We do see each purchase, so we can help you with any of them.

Free trial

A new band can try Band free for 30 days. If you cancel before the trial ends, you aren't charged. If you don't cancel, the subscription starts at the end of the trial, at the price and period you chose, and renews until you cancel.

How to cancel a Band subscription

Where you bought How to cancel
App Store On your iPhone or iPad: Settings › your name › Subscriptions › Capobook › Cancel Subscription. Or in Capobook: You › Band › Manage subscription.
Google Play In the Play Store: your profile picture › Payments & subscriptions › Subscriptions › Capobook › Cancel. Or in Capobook: You › Band › Manage subscription.
Our website In Capobook: You › Band › Manage subscription, which opens Paddle's subscription page. Or reply to any Paddle receipt, or write to support@capobook.com.

To cancel by email, write to support@capobook.com from the address you used to buy. Tell us your name and what you want to cancel. In Israel, the Consumer Protection Law asks for your ID number in a cancellation notice, so include it if you live there. We confirm by email.

Cancelling stops the next renewal; it doesn't end the current period. Until then, everything keeps working.

  • After the period ends, band members can still read the band library, but editing stops until someone renews.
  • We keep the band for 12 months so it can be picked up again. After that we delete it, and we tell the owner first.
  • On the App Store, cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Deleting the app or your Capobook account does not cancel a subscription. Cancel it as shown above.

Refunds for purchases on our website

  • Pro: a full refund if you ask within 14 days of buying it. You don't need to give a reason.
  • Band: a full refund of any payment, monthly or yearly, if you ask within 14 days of that payment. A first payment after a free trial counts from the day it was charged.
  • After 14 days, payments for the current period aren't refunded. You keep the plan until the end of the period you paid for.

To ask, write to support@capobook.com from the email address you used at checkout, with the order number from Paddle's receipt, or reply to Paddle's receipt email. Paddle returns the money to the payment method you used, usually within 5 to 10 business days.

Refunds for App Store and Google Play purchases

  • App Store: Apple decides refunds under its own rules, and we can't issue them ourselves. Ask at reportaproblem.apple.com. If something in Capobook didn't work, write to us too, and we'll try to fix it.
  • Google Play: Google refunds many purchases asked for within 48 hours of buying, through Google Play. After that, write to support@capobook.com with your order number (it starts with "GPA."). We can refund Google Play purchases, and we follow the same 14 days as on our website.

If something doesn't work

If Pro or Band doesn't work as described and we can't fix it within a reasonable time, we'll give you a refund, or help you get one from the store, whenever you bought it.

Your legal rights

This policy adds to your rights under the law; it doesn't take any away.

  • In the EU, EEA and UK, you have 14 days to withdraw from a purchase of digital content or a digital service. When you buy Pro, you ask us to unlock it straight away and you agree that you lose this right once it's unlocked. For subscriptions, the 14-day right runs from the start of the subscription. In both cases, the 14-day refunds described above on our website apply anyway.
  • In Israel, under the Consumer Protection Law, you can cancel a subscription (an ongoing transaction) at any time, in the same way you bought it or by email. Charges stop within three business days, and there is no cancellation fee.
  • Anywhere, if a purchase is faulty, you have the remedies your law gives you.

Contact

Capobook